You can return any purchased goods within 14 days from the day you received the goods. When you make your return, you are required to have a Return Number. To get a Return Number (EDI), please send us a mail at email@example.com where you explain what you are returning and why. Also explain if you want a refund or replace the product. We advice you to keep your Return Number for future reference.
Place the ReturnId (EDI) that you order from firstname.lastname@example.org at your order on the parcel and make sure to remove or cover the original delivery label. Please drop it off at your nearest DHL service point. Please remember responsibility for the return is yours until the parcel reaches us. We will refund you money when the package return . You will receive the refund, minus cost for return shipping, in the same payment method used for the purchase.
If the goods upon delivery are faulty, damaged or in any other way not consistent with the order and you wish to make a complaint, please read under Guarantee Policy below.
When returning a product which does not fall under the Guarantee Policy:
- The product must be in the same condition as when it was delivered to you.
- You must not have used the product, although you have the right to carefully open the package and investigate the product. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.
- The product must be returned in the same package(s) as it was delivered in and, in case it’s a garment, we ask you to fold it reasonably similar to how it was folded when you received it. This is to prevent the goods from being damaged during the shipment and to simplify our assessment of the return.
- Enclose a copy of the original packing slip, your Return Number, your name and your contact details.
Returning a product is to be done at your expense. Returned products are to be sent as prepaid letters or postal packages. In case of a replacement, we will pay for the delivery of the replacement product
Note: Please do not send any returns to our headquarters. You will receive correct shipping instructions along with your Return Number.
Swimwear can not be returned after unpacking.
If the return is in compliance with our return policy, we will replace the product, if this is your wish, or refund you what you have paid for the product, as soon as possible, but latest within 30 days after we have received the returned product.