You can not cancel your order yourself but we can of course help you. The order can only be cancelled before it has shipped and before our warehouse has started working with the order. After that we cannot guarantee a cancellation. When the order has been shipped, you will receive a shipping confirmation email. If you have requested a cancellation after the order has been shipped, you must return it for a refund instead. Please contact customer service for assistance.
You must contact our customer care team to change your shipping address. The shipping address can only be changed before the order has shipped. Unfortunately you cannot update your shipping address yourself after the order has been placed.
The days for your package to arrive depends on where you live, see the different alternatives below.
Schenker Access Point(only in Sweden): 2-3 working days
UPS (Europe, Norway Switzerland): 3-5 days
UPS (Global): 3-15 working days
No, you can choose to have different addresses for shipping and billing.
All prices shown on the Acqua Limone website, www.acqualimone.com, are including VAT, in accordance with the applicable legislation.
Please note that in case of an order is shipped to an delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Acqua Limone has no control over these charges and since these charges are different for different countries, Acqua Limone cannot predict their amount. Acqua Limone advises you to contact your local customs office for further information.
We offer different payment methods in different countries. In all countries we accept credit cards and country specific payment methods. At checkout you will see what payment methods we offer in your shipping country.
Your personal online security is very important to us. To help ensure your shopping experience is safe, simple and secure we use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. When placing an order, you can immediately check the security validity by clicking the VERISIGN logo at checkout. To ensure your information is kept private, we do not process or store any payment information in our database.
When you place an order with us, we place an authorization on the form of payment you used and the funds are temporarily reserved for your purchase but you are not actually charged. When your order has been dispatched, we will capture the funds from your account.
At this time, we only accept one form of payment per order.
Acqua Limone products available for purchase online. Products on our website are subject to availability.
For inquiries on items that are unavailable online, please contact our customer service.
Please visit our size guides from the link on the product pages for sizing information.
The website provides information on items’ availability directly on the product page and provides the estimated time of shipment at checkout. When you have selected the product or the size needed, you can see different stock status.
If the product has been purchased on www.acqualimone.com it is guaranteed to be authentic.
Shipping & Delivery
Delivery is free for all orders over 100 €. Otherwise, delivery is 80 kr in Sweden, 15 € in Europe and 19 € for the rest of the world.
Once your product has shipped, it usually takes 2 to 3 business days in Sweden, 3 to 5 in Europe. 5 to 15 for the rest of the world. If you have not received your products, feel free to contact us using our contact page.
We currently deliver worldwide, at the checkout you will be able to choose your shipping country.
All items are insured against theft and accidental damage whilst in transit from the Acqua Limone warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
Orders shipped to Sweden are shipped with Schenker Access Point and will be delivered to your nearest service point. You will be informed when the package can be collected.
For orders shipped with UPS, it depends on which shipping option you choose. Delivery to your nearest service point or home delivery.
At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
As soon as your order is shipped from our warehouse, you will receive a shipping confirmation email with your tracking number. You can click on the tracking number on this e-mail to view your shipment’s progress. You can also easily follow your order on its way to you, by entering your tracking number at the courier’s website.
You can return any purchased goods within 14 days from the day you received the goods. When you make your return, you are required to have a Return Number. To get a Return Number (EDI), please send us a mail at firstname.lastname@example.org where you explain what you are returning and why. Also explain if you want a refund or replace the product. We advice you to keep your Return Number for future reference.