FAQ´S

You can not cancel your order yourself but we can of course help you. The order can only be cancelled before it has shipped and before our warehouse has started working with the order. After that we cannot guarantee a cancellation. When the order has been shipped, you will receive a shipping confirmation email. If you have requested a cancellation after the order has been shipped, you must return it for a refund instead. Please contact customer service for assistance.

All prices shown on the Acqua Limone website, www.acqualimone.com, are including VAT, in accordance with the applicable legislation.

Please note that in case of an order is shipped to an delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Acqua Limone has no control over these charges and since these charges are different for different countries, Acqua Limone cannot predict their amount. Acqua Limone advises you to contact your local customs office for further information.

Your personal online security is very important to us. To help ensure your shopping experience is safe, simple and secure we use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. When placing an order, you can immediately check the security validity by clicking the VERISIGN logo at checkout. To ensure your information is kept private, we do not process or store any payment information in our database.

Delivery is free for all orders over 100 €. Otherwise, delivery is 80 kr in Sweden, 15 € in Europe and 19 € for the rest of the world.

Once your product has shipped, it usually takes 2 to 3 business days in Sweden, 3 to 5 in Europe. 5 to 15 for the rest of the world. If you have not received your products, feel free to contact us using our contact page.

As soon as your order is shipped from our warehouse, you will receive a shipping confirmation email with your tracking number. You can click on the tracking number on this e-mail to view your shipment’s progress. You can also easily follow your order on its way to you, by entering your tracking number at the courier’s website.

You can return any purchased goods within 14 days from the day you received the goods. When you make your return, you are required to have a Return Number. To get a Return Number (EDI), please send us a mail at info@acqualimone.se where you explain what you are returning and why. Also explain if you want a refund or replace the product. We advice you to keep your Return Number for future reference.

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